Windows 7 & 8 update issue

The last half dozen Windows 7 clean installs I have done have had issues with updates. It appears to come about when automatic updates download and install an update to the Windows Update Agent. Following this update, updates no longer work, usually hanging for ever.

I found the solution a while ago, and promptly lost it for the next few jobs. Fortunately, I was doing free windows 10 updates immediately after, so I got round it. I finally found what I think is the definitive fix, so I am going to repeat it here so I never lose it again!

Volume Z posted the following on answers.microsoft.com

It’s a general issue that’s going on. Updates requiring a new version of the update client have been released. Install KB3020369 and KB3172605.

https://support.microsoft.com/en-us/kb/3020369

https://support.microsoft.com/en-us/kb/3172605

Set automatic updates to “Never check for updates” and restart Windows prior to installing.

Regards, VZ

update 04/11/2016 – Apparently this is also a Windows 8 issue and this fix will fix it

https://support.microsoft.com/en-us/kb/3112336 or if the links within the microsoft site are still not working, go directly to here.

Updates must be switched off and the pc restarted before starting the process. Additionally, make sure you have not attempted to search for updates before you run the fix, otherwise it will hang looking for updates.

There is a prerequisite which may or may not be already done, which has its own prerequisite that may or may not be done. Drill down, or use https://support.microsoft.com/en-us/kb/2919355.

Just done my first Windows 8 re-install in quite a while and was surprised to have the same problem I was having with Windows 7 (maybe I shouldn’t have been). Thanks to Skynetrising on this Toms HardWare thread

Dave

 

Posted in Computer Stuff
One comment on “Windows 7 & 8 update issue
  1. Dave says:

    Just done another Windows 8.1 clean install, and yes, updates don’t work. Additionally, neither do the links on the above pages, you can get so far, then the windows links are broken. I have put in a workaround for the 8.1 fix, may need to do a workaround for the 7 version if I need to do another one.

    Use http://www.catalog.update.microsoft.com/home.aspx and type the kb numbers in to the search may work for now.

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