Outlook will only start in safe mode

Had a desperate phone call from a past client a few weeks ago. He could only start Outlook up in safe mode, and in safe mode he could not send emails from word or excel. As he is a builder, and was in the middle of invoicing this was a major problem. I did a bit of research, and found many, many pages on this problem. It seems to happen when the machine shuts down without Outlook quitting properly. There were dozens of solutions, most of which looked a bit iffy, not the sorts of things that you should have to do, and much too complex. After a couple of hours research, I found deeply buried in someones blog I think, this solution. Go looking for a file called OUTCMD.DAT, usually somewhere like  documents and settings”user name”Application Datamicrosoftoutlook, and either delete it or rename it. Restart outlook, and everything should be sweet.

So I turned up at the client’s house, and while he was still describing the problem to me, I fixed it! Took about 4 minutes, and he was more than pleased to may my call out fee!


Dave Glover is a director of Signs of Success Ltd. married to Lynn (the other director of SOS) with 3 grown up kids. We live in Whitby, in New Zealand. After 30+ years in IT as everything from Trainee Programmer to Project Manager, Dave now runs a Computer Maintenance and Sign Making shop near his home.

Posted in Computer Stuff

Leave a Reply

Your email address will not be published. Required fields are marked *